Tri-City Optometry

The environment was professional and welcoming. The staff were friendly, guiding me through the necessary paperwork swiftly. Dr.Young was extremely knowledgeable, explaining each test and what it meant for my eye health. The eye exam was thorough, yet efficient, employing the latest technology for accuracy. Post-exam, they offered assistance in choosing suitable frames from their wide range, providing insightful suggestions based on my face shape and preferences. Overall, it was an exceptional experience that left me confident in my eye care.

Amazing doctors but customer service could be way better. Especially the workers that directly interacts with customers up front, I have noticed that they seem very uninterested in their work and are not friendly at all. My encounter with Sandra, the one who helped me with my glasses, wasn’t a friendly experience. The doctor who helped me with my prescription was amazing - she noticed that I had a stye and offered remedies and made sure that I was comfortable. Would come back for the doctors and avoid having to deal with the ones up front.

I took my daughter for an eye checkup. First, they have their own standalone office with a parking lot. Second, the office has a bright, clean look. They took care of us quickly. Everyone was nice. Our eye doctor was Dr. Yujia Zhang and she was really professional and knowledgeable. She was patient and very thorough with her eye exam. Gave us great recommendations at the end. We will be back here for a CRT lenses consultation soon.

We started using Tri City Optometry about a year ago and loved it. We went back for our annual checkup today and had the best experience. The place is always immaculate. The service is hands down the best we have ever had. The staff is so caring, and considerate. Our Dr is so great. She explains everything along the way. Asks all pertinent questions. She really makes you feel at ease. I definitely recommend this facility for all of your Optometry needs. The eyeglass and sunglass selection if by far the best I've ever seen. They take VSP and it covers most of their services.

I had the most terrible customer service of my life here. I ordered a prescription sunglass and I was told it would be ready in 2 weeks. After 2 and half weeks of waiting I called them to check the status and then I was told it will take another week and half. The manager(Jody) told me how the lab is really slow in their work and a lot of other details about the lab that I wasn't really interested in. You work with that lab you deal with them instead of giving me those reasons. Best thing is no one bothered to communicate to me about the delay until I called to check. After another week comes my glass and guess what, not the color I ordered! Plus the lens had a white circle around it. Another manager(Teresa) checked with the lab and apparently they messed it up. She re-ordered the color I wanted and told me she will update me when she gets an ETA. Another week goes by and no updates. I finally call and guess what, I am being told it's ready for pickup. When asked why they didn't call me, they guy on the phone said they weren't aware of it being delivered as there was no notification left. I mean really! This pathetic! How awful a service could be? No one is bothered about the customer service, all matters to them is the insurance money. My order was messed up but they didn't seem to care. I have got my glass in 5 weeks and that too a color different from what I ordered. I don't want to visit this place ever again and would let everyone be aware of it that there are much better places available to get quality product and service.